Frequently Asked Questions

Where does the data reside?

Core data is in customer CRM platform; auxiliary data stored in Canada (other regions available on request)

Do you train on my data? What about AI privacy?

No data used to train the AI / Large Language Models (LLMs). We are LLM agnostic, meaning we use multiple LLMs throughout the Datascout platform and actively monitor their Privacy Policies. We are able to switch providers instantly should their policies change.

What does Datascout integrate with?

Works with anything in activity log and custom tables

How many Users?

Unlimited

Who sends emails?

Datascout, integrated with your domain so your email is the sender

What LLMs does Datascout use?

Uses multiple LLMs — not tied to a single vendor

What is an Engagement?

One engagement represents one outbound email to a member or donor — and everything that surrounds it. This includes the AI-generated personalized email itself, any AI-generated forms the recipient completes, all conversations the recipient has with the Concierge chatbot in response, and the automatic write-back of data and insights to your CRM. One email sent. One full interaction loop. One engagement.